At Office Product Solutions, we want you to be completely satisfied with your purchase. Our "No Hassle Return Policy" makes it very easy and convenient to return merchandise.  If for any reason you are not completely satisfied with any product, simply return it for a credit or refund within 30 days from the date of purchase (we do ask that the product is returned in its original condition and packaging).

The following may not be returned for a refund: Furniture once installed or assembled; food & beverages; medicines; special order items; or made to order products.

To return an item over the phone, contact Customer Service at 800-460-3322. The following information is required:

1. Your order number.
2. The item number of the product(s) you wish to return.
3. How many of each product you wish to return.
4. The reason for the return. For example: Is the item defective or damaged? Was the wrong item shipped?

To return an item online, simply login and go to the “Contact Us” section of the web site. Click on “Return Request” found at the top section of the page. Enter the required information and select “Send Request” at the bottom of the page.

We will reply by e-mail with a Return Authorization Form within 24 hours from receipt of the request. Affix the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.

For all returns/replacements after 30 days, directly contact the manufacturer of the product. Manufacturer's warranties vary. Please consult the warranty information included with your products.

OPS offers Free delivery on orders shipped within the continental United States on orders of $50.00 or more. Free freight applies only to merchandise that can be shipped via standard UPS ground transportation. Items such as office furniture or bulky items that weigh over 70 lbs must be shipped by common carrier, and free freight does not apply to these items. We will quote additional charges for these items prior to processing your order.

UPSable orders ship from our local distribution warehouse and orders that are not UPSable will be shipped from our closest regional distribution center in order to minimize delivery time and freight charges. All orders under $50.00 are subject to a $6.95 shipping charge.

Methods of Payment

We accept Visa, Master Card and American Express.  If authorized, we will keep your credit card information on file and automatically bill your credit card for any orders you place.

Check Payments
Please mail your payment to:

     Office Product Solutions
     6375 Harney Road
     Suite 106
     Tampa, Florida  33610

Returned checks will be automatically run through a second time. There will be a $25 charge each time the check is returned.

Standard payment terms are 10 days after close of the prior month or net 30 days.  An approved credit application is required to set up payment terms.

Deliveries are not made on the following Holidays. Orders placed on a Holiday will be delivered two days after the receipt of the order.

We collect personal information from you in order to better provide our services. For example, we ask for your e-mail address so that we can notify you about order confirmation, orders awaiting approval and so forth. We ask for budgets, spending limits and approval hierarchy so we can help you control spending and expedite approvals.

You have some control over the extent to which your personal information is kept private. However, some examples are listed below:

• Your e-mail address is kept hidden from non-registered users. We will not sell or rent your e-mail address to any organization.
• Your history of items/services that you’ve looked at or purchased aren't available to anyone except our site operators and members of your organization.

Usage of this web site is conditional upon acceptance of our terms and conditions. Do not access, use or order from this web site if you do not agree to these terms and conditions. By submitting an order at checkout, you acknowledge you have read, understood and accepted these terms and conditions. OPS reserves the right, with or without notice to you, to make changes to these terms and conditions. It is your responsibility to review these terms and conditions prior to submitting each order on this web site.

OPS shall not be held responsible for damage or loss of any kind due to your use of software and/or any other products purchased from OPSfla.com. Any and all liability is only for the products purchased. OPS makes no warranties for any products sold by us. We reserve the right to limit quantities and to reject any order for any reason. While OPS tries in good faith to make sure the information contained in our web site is accurate, we are not responsible for typographical errors or technical inaccuracies. Product images are shown for representational purposes only. If we are unable to provide an actual product image, OPS reserves the right to use a similar product image.

All product names and company logos contained within this web site remain the trademarks of their respective owners.

Receipt of an electronic order confirmation and/or issuance of an order number does not constitute acceptance of an order by Office Product Solutions. OPS reserves the right to limit order quantities on any order. Verification of customer information may be required on any or all orders prior to acceptance. OPS reserves the right to do (or not do) business with any entity or individual. If OPS accepts your order, you agree to pay the full price (including any applicable shipping charges and sales tax) shown to you as the "total" on our checkout page. If after submitting your order you request any additional service, such as inside delivery and setup, you agree to pay the quoted fees for these services.