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General Account Information
What tools are available if I need help using the web site while placing an order or managing my account?
Our on-line HELP tool can answer many of your questions. Once you log into to the web site, select the “Help” button at the top of the page. You can view each section of the web or search for a particular function. Customer Service is also available to assist you. They can be reached at 800-460-3322 or your local number telephone.
How do I update my account information?
(i.e., contact names, shipping addresses, phone number, etc.)
Account contact information is important to ensure proper communication during the fulfillment and delivery process. As such, in order to make changes to key account information you will need to contact Customer Service at 800-460-3322.
I forgot my user name and/or password, what do I do?
Customer Service has access to your username and password information. You can contact Customer Service at 800-460-3322, or use the “Contact Us” section of the web site to submit your request. Requests are responded to within 24 hours.
Billing Questions
We are tax exempt; where do I fax my tax certificate? If I was charged sales tax on a previous order, can I get a credit?
Fax your tax exempt certificate to Customer Service at 800-453-1136. If you require immediate assistance to place an order, call Customer Service toll-free at 800-460-3322 and they can expedite the process for you. If you have been charged sales tax on a previous order, Customer Service can have a credit issued to you once the certificate has been received.
How can I get a copy of an invoice on a past order?
Contact Customer Service at 800-460-3322 or use the “Contact Us” section of the web site to submit your request. Your invoice will be e-mailed or faxed to you within 48 hours.
Delivery Information
Before what time do I have to place my order for next day delivery?
General supply orders submitted by 5:00 p.m. local time will be delivered the next business day. Special orders, furniture or items not available in the local warehouse may not be available for next day delivery. Customer Service can answer any questions you have in these cases.
What are the charges associated with furniture delivery?
Furniture delivery and installation charges are calculated on a project-by-project basis. Your Sales Representative will provide this information to you during the proposal process.
Order Information
Can I cancel/change an order I placed earlier today?
We electronically transmit orders throughout the day to the local warehouse to ensure prompt fulfillment and delivery. However, in some instances, orders can be changed before they have been transmitted to the local warehouse. Call Customer Service toll-free at 800-460-3322, and we will do whatever can be done to accommodate your needs.
I need a custom stamp, what do I do?
Contact Customer Service at 800-460-3322, or use the “Contact Us” section of the web site to submit your request. Requests are responded to within 24 hours.
How do I remove an item from my order?
If you have not checked out and would like to remove an item from your order, simply change the quantity to zero (“0”) in your cart and select the “Update” button at the bottom of the page.
I didn’t get an item in my shipment, is it back ordered?
OPS monitors order fulfillment status. If an item is not available in a local warehouse (for next day delivery) we will attempt to order from another warehouse for second day delivery and contact you accordingly. If an item is out of stock due to manufacturer delays, we will contact you and suggest a replacement item. In the event you do not receive an item from your order, please contact Customer Service immediately at 800-460-3322.
Return Information
What is your return policy?
Please see Customer Service Terms in the About Us section of the web.
How do I process an item for return?
After logging in, go to the "Contact Us" section of the web site and click on "Return Request" found in the top left section of the web. Enter the required information and select "Send Request" at the bottom of the page. A Return Authorization form will be emailed to you or the delivery person will have the return documents when they arrive. Attach the Return Authorization to the packaged return product and leave it in the area where deliveries are made, visible to the driver. Generally, returns are picked up with the next scheduled delivery or within ten days of the Return Request Authorization.
When will a return credit be posted to my account?
Return Credits are posted at the time the return is issued and the merchandise is received back at the warehouse.
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